Shipping policy
SHIPPING POLICY – VEGTELEN CO
OVERVIEW
Each Vegtelen Co order is carefully prepared and packaged to ensure it arrives safely and beautifully.
PROCESSING TIMES
Orders are typically processed within 2–5 business days.
During launches, restocks, or high-volume periods, processing times may be slightly extended. We appreciate your patience as we prepare each order with care.
SHIPPING TIMES
Shipping times are estimates and vary based on your location and selected shipping method.
Once your order has been shipped, you will receive a confirmation email with tracking information.
DELAYS
While we do our best to ensure timely delivery, delays may occur due to:
- Carrier issues
- Weather conditions
- Holidays or high shipping volume
These factors are outside of our control.
LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us at info@vegtelenco.com
We will work with you to resolve the issue and, when appropriate, assist in filing a claim with the carrier.
HEAT & WEATHER CONDITIONS
Our products are made from wax and may soften or melt during transit, especially in warmer climates.
By placing an order, you acknowledge this risk. Vegtelen Co is not responsible for heat-related damage during shipping.
INCORRECT ADDRESSES
Please ensure your shipping information is accurate at checkout.
Vegtelen Co is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
DELIVERED BUT NOT RECEIVED
If tracking shows your package as delivered but you cannot locate it:
- Check with neighbors or your local carrier
- Contact your local post office
We are not responsible for stolen packages but will do our best to assist you.
CONTACT
For shipping-related questions:
Vegtelen Co
info@vegtelenco.com